Privacy Policy

Who We Are

Safehold Surplus Recovery ("Safehold," "we," "our," or "us") is a private recovery services company, not a government agency. We help individuals identify and claim surplus funds held by courts and taxing authorities after foreclosure or tax sales.

Information We Collect

When you interact with our website or forms, we may collect:

• Your name, email address, phone number, and property address
• Optional case or reference numbers you provide
• Technical information such as your IP address, browser type, and referring URL
• Records of consents you give us (including SMS consent) along with the time, page, and exact text shown to you

How We Use Your Information

• To search public records and determine whether surplus funds may be owed to you
• To contact you about your inquiry by phone, email, or text message (only where you have consented)
• To satisfy our legal, regulatory, and audit obligations, including A2P 10DLC carrier requirements
• To improve our services, website performance, and support quality

SMS / Text Messaging Privacy

Safehold Surplus Recovery may collect your mobile phone number when you submit a claim inquiry, contact us, opt in through a website form, text our business number, or verbally consent to receive text messages.

We use SMS/text messaging to provide claim inquiry updates, document reminders, scheduling coordination, portal/account notifications, and customer care communications related to services you requested.

Message frequency varies depending on your inquiry or case activity. Message and data rates may apply. You may opt out at any time by replying STOP. You may reply HELP for help.

No mobile information, text messaging opt-in data, or SMS consent information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except as necessary to provide the messaging service or support services requested by you.

See our SMS Terms & Conditions for full details.

How We Share Your Information

We do not sell your personal information. We share it only:

• With service providers that help us operate our business (hosting, communications, analytics), under written confidentiality obligations
• When required by law, court order, or to protect our legal rights
• With your explicit permission, when representing you in a claim

Phone numbers and SMS consent are never shared with third parties or affiliates for marketing or promotional purposes.

Data Retention

We retain submission records and consent logs for at least four (4) years to comply with carrier, regulatory, and audit obligations. You may request deletion of your information at any time by contacting us using the details below, subject to our legal retention requirements.

Your Rights

You may ask us to access, correct, or delete your personal information, opt out of SMS or email communications, or withdraw your consent at any time. Submit a request to the contact address below or visit our unsubscribe page.

Security

We use commercially reasonable administrative, technical, and physical safeguards to protect the information you share with us. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Contact

Safehold Surplus Recovery (Property Solutions Services Corporation)
1035 Park Blvd, Ste 2B, Massapequa Park, NY 11762
Email: [email protected]
Phone: (380) 262-6272